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FAQ
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Who is the Designer behind Arkaeology Studio and where is it made?Arkaeology Studio is designed by Founder Jenna Rosalina and ethically handmade in Ontario, Canada by herself and a small team.
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Is Arkaeology Studio ethical and sustainable?Arkaeology Studio carefully vets all suppliers used to ensure their practices align with the ethos of the brand. All bags are handmade in small batches to reduce environmental impact. Most fabrics used in our designs are deadstock.
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Who pays for duties and taxes?International customers are responsible for all import taxes, fees and duties.
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Do you offer free shipping?Free shipping is offered on domestic orders with a minimum purchase of $150 CAD. Free shipping is offered on international orders with a minimum purchase of $250 CAD.
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How long does shipping take?Orders are processed and shipped within 1-4 business days. Shipping time is dependent on method selected by customer and indicated at checkout.
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Can I cancel my order?The fulfillment process is immediate, order cancellations are not accepted.
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What is the cost of shipping?Cost of shipping varies depending on location, please select the shipping method suitable to your needs.
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How should I care for my Arkaeology Studio bag?Spot clean by hand with warm water and soap, let air dry. Do not bleach. It is not recommended to submerge in water or place in a dryer.
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How do pre-order items work?Bags that are marked for pre-order means that they are still in production and will be shipped at a later date. The estimated ship date will be noted on the item description page.
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Are my items eligible for return?As of right now, returns are not accepted. Arkaeology Studio is a small business and as it grows this policy will be amended.
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What currency do you charge?All payments are processed in (CAD) Canadian Dollars.
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Where are your orders shipped from?All orders are packaged and shipped from our design studio in Ontario, Canada.
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What forms of payment do you accept?We accept Apple Pay, debit and most major credit cards.
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Do you ship internationally?We ship internationally to most countries.
For customer care inquiries, please contact info@arkaeologystudio.com
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